Anyone who breaks down while driving a Mercedes-Benz commercial van in Dorset or Hampshire is safe in the knowledge that help is close at hand. That’s because when it comes to getting a technician to the incident location where they can fix the problem, local dealer Pentagon Commercials is showing the competition how it should be done.
Fleet managers are always on the lookout for good value whether it is van insurance or the van itself and Mercedes Benz vans have a reputation second to none. However, all fleet mangers realise a van eventually breaks down and when a firm has a strict delivery deadline, or is carrying a time-sensitive load, they cannot afford to be laid up at the side of the road for hours on end. This explains why many fleet managers looking to buy a Mercedes-Benz van will also buy emergency back-up as it is every bit as important as the insurance policy.
Pentagon Commercials has invested heavily in the last few years in their Service 24h roadside assistance and recovery scheme, which provides round the clock cover every day of the year. On average, a dedicated technician will reach the scene of a breakdown in thirty-eight minutes and 80% are fixed at the roadside. Their outstanding performance was a key factor in their recent nomination for the coveted Mercedes-Benz After Sales Dealer of the Year award.
Michael Gunner, Group After Sales Operations Manager at Pentagon Commercials, said “When a vehicle is off the road its costing its owner money, so we accord maximum priority to breakdowns. The guys are well spread geographically so we can invariably get one of them to the scene of any breakdown in Hampshire or Dorset pretty quickly. We make a point, too, of highlighting the individual performances of our Service 24h technicians. This has helped to foster a healthy spirit of competition within the team.”